Compare the Top Post-Purchase Experience Software in 2025
Post-purchase experience software helps businesses manage and enhance the interactions customers have after completing a purchase. It focuses on order tracking, delivery updates, returns and exchanges, customer feedback, and support to ensure satisfaction beyond the sale. This software often integrates with e-commerce platforms, customer relationship management systems, and logistics providers to provide seamless communication and transparent order visibility. By analyzing post-purchase data, it enables companies to identify pain points and improve service quality. Ultimately, post-purchase experience software strengthens customer loyalty, encourages repeat business, and boosts brand reputation. Here's a list of the best post-purchase experience software:
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1
Shippo
Shippo
Ecommerce is complex. Shipping doesn't have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more.Starting Price: Free -
2
WISMOlabs
WISMOlabs
Provide an outstanding post-purchase experience to customers through shipment tracking, notifications, and more. Generate 20-30X ROI, build brand loyalty and improve LTV by 100%, increase customer satisfaction and reduce WISMO support calls by up to 90% ✅ Generate 20-30x ROI with unlimited marketing possibilities Upload marketing messages, break your customers into segments, and show different marketing assets to different customer segments at different times. ✅ Logistics visibility Real-time view on all your post-sale logistics. Shipment progress and delivery accuracy reports. ✅ Behavioral analytics Customer engagement reports provide actionable insights to drive marketing decisions. ✅ Branding Fully customizable and personalized branded tracking experience that drives loyalty and sales and lowers support costs - all through your brand’s voice. ✅ Notify Keep your customers, departments, systems, and tools in the know with unlimited notifications. -
3
Campaign Refinery
Campaign Refinery
Email broadcasts and automation done right with automatic List Detox, Engaged Delivery and a perfect 10/10 Mail-Tester guarantee. Campaign Refinery is the only platform that gives you cutting edge email deliverability, integrated list hygiene, a perfect mail-tester score and insanely flexible automation. Your email list is one of the very few digital assets you truly own that lets you communicate with your prospects and customers when and how you want to. We've built a system that lets you send broadcasts, add contacts to follow-up sequences and deliver super smart nurture and post-purchase experiences. Plus, with our cutting edge deliverability technology, more of your emails will hit the inbox and less will end up in spam. Send broadcasts quickly from start to finish with easy audience selection & tagging. Unlike most other platforms, we only charge you based on activity, not contact count. Don't let flashy editors distract you from the core goal: get results, fast.Starting Price: $99 per month -
4
WeSupply Labs
WeSupply Labs
WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via CeligoStarting Price: $0.03/shipment -
5
Symplii
Elevatie
Get more from your digital ad spend with happy customer experiences. Maximize your advertising spend by investing in customer reviews, and the post-purchase customer experience. With Symplii you have everything you need to turn reviews into high-value customers. Getting more positive online reviews has never been easier with Symplii. We have helped thousands of businesses increase their online reviews to bring them more traffic and more sales. The results are in. Our customers report more impressions, more conversions, and more customer satisfaction with Symplii’s cloud review software. Highest open rate in the industry at 96.4%. A steady flow of new reviews to boost your SEO so customers can find you easily. High ratings ensure they choose you over your competitors. Request reviews in seconds or even automatically through our software integrations. With automatic new review alerts, you can respond to negative reviews instantly to solve problems before they become problems.Starting Price: $29 per month -
6
Recapture
Recapture
Recapture.io is an email + SMS marketing solution for abandoned cart recovery, post purchase emails, winbacks and promotional broadcasts for WooCommerce, Shopify, BigCommerce, Magento, Easy Digital Downloads, Paid Memberships Pro and more. Founded in 2015, Recapture has processed over 2 billion in gross merchant volume and recovered over $260,000,000 for stores worldwide. Recapture works best for single-founder or small team merchants who need email marketing done, but don't have time to manage it. Recapture provides default content, excellent customer support, and easy to master campaign setup to make your marketing a snap.Starting Price: Free -
7
Rebuy
Rebuy Engine
The world’s top brands use Rebuy’s personalization platform to fuel data-driven shopping experiences, win more customers, keep more customers and accelerate growth. Create personalized shopping experiences for every customer using your store’s historical shopping data. Lift AOV with AI-powered upsells and cross-sells at key decision points—from the home page to the thank you page and beyond. Save time and increase retention rates with one-click reactivate subscription emails and automated post-purchase follow-up emails. Increases conversions and AOV with shareable links that drive customers to pre-populated carts and checkouts with auto-applied discounts. Shopify Plus merchants use Rebuy’s script editor to create dynamic checkout upsells that boost AOV and increase margins. Know exactly how Rebuy is growing your store. Easily track top-performing widgets and make adjustments when needed.Starting Price: $4.49 per month -
8
Carts Guru
Carts Guru
The all-in-one multichannel marketing automation software for e-merchants. Chase up every lead, convert every sale, and grow your e-commerce business fast with an advanced marketing automation software designed specifically for e-merchants. Combine SMS, email, and Facebook Messenger into one cohesive marketing campaign. Carts Guru provides you with pre-built campaigns for all the most popular e-commerce use cases: Abandoned cart campaigns - automatically retarget every visitor who places an item in their cart then abandons it before checkout Customer win-back campaigns - remind old customers how great your products are and bring them back to your online store Post-purchase campaigns - upsell existing customers by recommending relevant products at the right moments Promotional campaigns - nurture customers with seasonal offers, new products, or one-time discounts and retain their business long-termStarting Price: FREE -
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AfterShip
AfterShip
Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.Starting Price: $9 per month -
10
LateShipment.com
LateShipment Inc.
At LateShipment.com, we are driven by an overarching mission to bring more transparency to the world of shipping. We recognize that businesses, despite paying for shipping, have very little control over their shipping carriers and strive to fix that power imbalance. Our groundbreaking delivery management solutions help retailers seamlessly create post-purchase experiences, while our automated parcel audit solutions help bring better performance accountability to the last mile and recover millions of dollars in shipping refunds for businesses around the world. Carrier errors and customer anxiety beyond the buy button are inevitable. However, you can turn customer anxiety into fierce loyalty by delivering stunning experiences post-purchase and ensure you are rightfully compensated for carriers’ mistakes via refunds. Drive up to 40% more repeat sales with stellar, branded delivery experiences. -
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Parcel Perform
Parcel Perform
Parcel Perform is the next-generation E-Commerce Data & Delivery Experience Platform that pushes beyond traditional post-purchase boundaries. We empower businesses to streamline every stage of the e-commerce journey, from checkout to delivery and beyond, including returns, logistics operations, and data-driven management. Built on the industry's most comprehensive data foundation, our AI-driven platform eliminates data silos, ensuring the insights and agility e-commerce businesses need to adapt and thrive. We offer end-to-end solutions with a future-proof approach, guiding businesses along a best-practice path for rapid time-to-value and long-term success. Our global reach and extensive carrier network make us the ideal partner to fuel growth for ambitious e-commerce businesses, marketplaces, and top-tier 3PLs worldwide, such as Nespresso, Shopify, Zalando, Puma, Wayfair, Geodis, and Overhaul. -
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Route
Route
Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process. -
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Checkout X
Checkout X
Checkout X is a robust e-commerce checkout solution that helps online stores drive revenue growth by eliminating friction and giving online shoppers the confidence and security they want to complete orders fast to give shoppers a frictionless checkout experience and merchants - a value-oriented product that takes care of their revenue. Checkout X multiplies your profits by introducing a better-converting, mobile-ready checkout process, seamless payments, post-purchase upsells, and much more. With Checkout X your shoppers can complete a purchase within 25 seconds where the industry average is 66 seconds. 3 out of 4 retailers start making more sales automagically, just by leveraging the power post-purchase upsells. Unlock the full capabilities of your payment service provider, tailor-made integrations for each one, multiple payment options, tracking info and more. Checkout X works with all your essential services for conversion tracking, order fulfillment, cart recovery, etc.Starting Price: €39 per month -
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Wonderment
Wonderment
Deliver delightful, post-purchase experiences. Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications. For eCommerce brands, transparency is your strongest weapon. Wonderment is not just any order tracking app - we give you full visibility into your shipments so you can deliver a delightfully unexpected post-purchase experience. Proactively notify customers about the status of their order, including delayed or lost shipments. Improve customer satisfaction while reducing support costs. That's a win-win. Send real-time order update notifications from the tools you already use for a premium customer experience. Arm your support and Ops team with a daily digest and real-time report of stalled, delayed or lost orders. Send internal notifications to Slack, Gorgias, or email.Starting Price: $20 per month -
15
Fairing
Fairing
A new data stream that attributes revenue to marketing channels, automates email personalization, and more. Try it free for 14 days. Get accurate & actionable information from your customers when they’re eager to provide it; no annoying interrogations necessary. A turn-key install that works right out of the box, and stays on-brand. No developer needed (even on Shopify Plus!). We inject your survey automatically. Every minute you're not running a Fairing survey is a minute of your own customer insights being thrown away. Avoid the weeks-long implementation process of a bloated martech tool, and start streaming data directly from the source, your customers. Collect meaningful, actionable insights before paying us a dime. Use our most requested feature to get clarity on your customer’s responses. Get that crucial second layer of attribution data, without the clutter of a complicated form.Starting Price: $49 per month -
16
Retainful
Cartrabbit
Automate your email campaigns in minutes, recover abandoned carts, drive repeat purchases with next order coupons, win-back inactive customers, welcome new customers, and send order follow-ups, and thank you emails. Get started quickly with our pre-built templates and workflow sequences. Send coupons for future purchases via post-purchase emails and drive repeated sales. Build custom automation workflows to provide a satisfying experience for customers without any hassles. Get your automation started instantly using our pre-built email templates. Tested and proven to increase click-through rates. Offer dynamic coupons via automated emails to encourage customers to take action and drive repeat sales. Use trigger rules, customer rules, & path splits to send customers through different automation paths and increase conversions. Take customers through customized paths and show personalized messages based on the actions they perform in your store.Starting Price: $19 per month -
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ParcelPanel
ParcelPanel
After-sales is no longer just an afterthought. ParcelPanel post-purchase solution reduces your after-sales costs while keeping your customers satisfied and driving revenue conversion. With our order tracking, returns & exchanges, and shipping protection agency, our products are robust but not overwhelming; choose the product that suits your current business to grow your brand. Deliver engaging brand order tracking experiences to reduce WISMO tickets, foster customer loyalty, and drive sales. Deliver hassle-free return and enticing exchange experiences to minimize losses, reduce friction, and retain revenue. Deliver top-tier shipping protection services to boost shopping confidence, enhance customer satisfaction, and increase profits. ParcelPanel integrates with other top-tier platforms & apps to meet your personalized needs and unleash the power of automation. ParcelPanel empowers your brand in just a few minutes, with no need for coding or complex operations.Starting Price: $11 per month -
18
AfterSell
Rokt
AfterSell™ is a product offered to product/services brands to reach out and stay connected with their customers. AfterSell™ has a host of services that help enterprises design a continuous brand experience for their customers through communication, service, marketing and customized loyalty programs. Continue reading for details of available services. AfterSell™ is a web and mobile-friendly product available as a subscription service for base service offerings and additional services required by brands.Starting Price: $34.99/month -
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Scurri
Scurri
Easy to set up, secure, flexible, reliable, and scalable as your needs change. Improve your delivery performance today. Easily create a single label for all your carriers. Saving you time to focus on the important things in your business. See how we help businesses like yours. Ship to anywhere in the world by accessing our network of global and national carriers. Choose the best carrier for each shipping address, and manage all carriers easily and effectively. Discover insights, improve efficiencies and act quickly with our advanced reporting suite. Get to the heart of what your customers need by harnessing the power of your data. Use our API integrations to power your existing tools, or integrate directly with your industry’s most popular carriers and platforms. Good customer experiences happen by design, not by accident. There’s a good reason why many retailers are focusing on improving the overall eCommerce customer experience right. -
20
CartHook
CartHook
The best way to increase your AOV and make your customers love your brand. Build an unlimited number of post-purchase funnels triggered by what your customer buys on the Shopify checkout page. Decide when you want to display a funnel based on what was just purchased, cart value, and product count. Specify what you want to offer, and create up to two offers in each funnel. When you have multiple funnels with overlapping priorities, choose which one to display. Modify the layouts and elements of your post-purchase offers. Post-purchase offers automatically inherit your brand theme from the Shopify checkout. Modify templates and choose elements, including timers, CTAs, and product descriptions. Choose products, create discounts, and quantities for customers. Track the results of every post-purchase funnel to understand the impact on your AOV and revenue. Compare revenue from post-purchase funnels to total checkout revenue.Starting Price: $50 per month -
21
Malomo
Malomo
Build your brand with every shipment. Malomo is a shipment tracking platform for ecommerce brands to increase repeat purchases and reduce customer support tickets. Turn order tracking into an owned marketing channel to deliver a consistent brand experience. Take control of delivery tracking information and share it with customers on a platform your brand controls. Design and test unique post-purchase experiences and marketing campaigns with branded package tracking pages. Build trust, foster brand loyalty and delight your customers when they’re most engaged. Reduce support tickets related to shipping. Reduce support tickets related to shipping. Drive repeat purchases.Starting Price: $39 per month -
22
ReturnLogic
ReturnLogic
Shopify Returns, Done Right. Reinvent your store's post-purchase workflow with hassle free returns, one-click returns management, and powerful business analytics. We're proud to work with Shopify's most innovative and game changing brands. Hassle free returns for shoppers, time saving automation for your customer success and operations team, and advanced analytics for your management team. Increase customer retention by providing your shoppers with a seamless and hassle free returns experience that's completely tailored to your brand and policies. Our solution works with your existing workflows and policies to give you complete visibility, control, and time saving automation over your returns process. Use insights gathered from returns data to improve your brand's marketing, products, and ultimately skyrocket your customer lifetime value.Starting Price: $300 per month -
23
yayloh
yayloh
yayloh is a return management platform for fashion brands. It streamlines the return journey by automating processes and collects and analyses data to reduce returns. With yayloh, the entire return journey is digital, for customers and retailers. The result is streamlined processes, empowered customer service agents, exceeded customer expectations and reduced returns. yayloh shines for robust data dashboards and datasets that simplify data collection and analysis to quickly understand and take action to reduce returns and optimise return processes. With a Shopify app, direct integrations with many ecom platforms and software, and open APIs for other OMS or ERP integrations, yayloh can handle high transaction volumes and allows for speed of implementation.Starting Price: $40/month (unlimited users) -
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BudTender
BudTender
Interacting with your customers post-sale is the best way to understand their entire experience. By collecting customer feedback you’ll be able to easily identify service and product gaps. Sending SMS surveys to your customers allows you to dramatically increase retention. A satisfied customer is 14x more valuable to a business compared to an unhappy customer. Decision making has never been so easy using real-verified customer feedback and reviews. It’s proven that giving a customer a superior experience means they will buy more, be more loyal, and are more likely to recommend to friends. Identify happy customers and make them brand ambassadors, while identifying unsatisfied customers and make them happy! There is tremendous opportunity to disrupt competitors and gain market share by delivering an exceptional customer experience. BudTender allows you to seamlessly survey customers post-purchase, track and analyze feedback, and take action to deliver unbeatable experiences. -
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ClickPost
ClickPost
Provide a delightful post-purchase customer experience to reduce returns and convert one-time shoppers into loyal customers. When choosing a brand, 58 percent of buyers find the post-purchase experience to be the most significant parameter. ClickPost provides you with a unified API platform to bring collaboration and visibility while leveraging logistics intelligence to reduce exceptions and real-time tracking with predictive analytics to enhance customer experience. To build trust with a brand, customers need clear communication, exact delivery requirements, and a seamless shipping experience. Customers have increased their shipping NPS by 40% with ClickPost. Leading enterprises have achieved a 9x Return on ROI by reducing logistics costs using our allocate and control tower products. ClickPost Platform helps you reduce your tech investments by offering an integrated platform that will power all your applications. -
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Rejoiner
Rejoiner
Maximize customer lifetime value and reduce your cart abandonment rate. Rejoiner gives you all the email marketing software, tools, and hands-on consulting you need to increase conversion rates and crush your revenue goals. Combine purchase history, browsing behavior, marketing interactions, in-store, and catalog data to maintain a complete profile and score for every customer. Built-in triggers deliver marketing to customers at the opportune moments throughout the customer lifecycle: Cart Abandonment, Browse Abandonment, Price Drop, Post-Purchase, Birthday Sends and Win-Back. Build dynamic customer segments, so you can size up potential audiences and send targeted emails in minutes. Automatically score each customer based on their purchasing and email engagement behavior. Optimize your customer lifecycle to increase conversions at every stage.Starting Price: $199.00/month -
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project44
project44
Measure, track, and reduce freight transportation emissions with global visibility. Improved operations, on-time delivery, inventory management, and customer experience. Maximum resilience for the next supply chain disruption. project44’s platform delivers visibility, full shipment lifecycle, and workflow automation capabilities. Our data-first approach gives you the insights to mitigate supply chain risks and make informed decisions in real-time using dynamic ETAs, automated exception detection, and proactive alerts. Our network delivers the connective tissue required for the industry’s leading order-level transportation visibility. The project44 platform supports more carriers, forwarders, shippers, and other supply chain participants than any other, covering: -
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Candid
Candid
Candid™ is a pioneer in Visual Commerce techniques that enable brands to tell their story through the eyes of their biggest fans. Authentic photos and videos are streamed to product pages and social ads to create a fresh and inspiring community experience that sells. Use machine vision to observe patterns in the content you publish and how well it performs. A scalable and effective solution to engage with your fans and easily request explicit consent to amplify their story across digital properties, social ads, other social channels and more. All 4 methods (hashtags, link-based, the direct method and the reply method) are supported alongside real-time response metrics. Tap into social stories with explicit consent by reaching out directly to your biggest fans. Contact creators on Instagram and Twitter to secure permission to use their work, all from a convenient team dashboard. Or, automatically acquire usage rights via direct uploads on product pages or via post-purchase emails.Starting Price: $249 per month -
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Infracommerce
Infracommerce
Revolutionize your shopping journey with solutions designed to improve your customer experience. Flexible and modern platform that offers a complete structure for your business. Integration with the main channels in the market allows you to triple your business margin and reduce operating costs. The first e-commerce platform specializing in business-to-business solutions. Our team accompanies the customer throughout the sales funnel, from the welcome email to post-purchase. Specialized service team focused on creating a true relationship between the brand and its customers. From the platform, with guaranteed uptime and security, to solutions for the Operations and Marketing and Design areas. Our architecture is developed based on omnichannel, aiming to enhance your brand and expand the performance of your business in a fast, simple and secure way. Our platform operates with advanced technology to manage your business. -
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LimeChat
LimeChat
Amplify your brands’ growth using the world’s first level 3 conversational AI chatbot. Guide shoppers from product discovery to checkout across buying channels like website, apps, Messenger, Whatsapp, Instagram & SMS. Minimize drop-offs at every stage through conversational mediums like Whatsapp, Messenger, Instagram and SMS. Our human-level AI chatbot created exclusively for e-commerce companies reduces bounce rate by assisting your customers at the right moment. Engage with your customers who prefer buying on chat through click to WhatsApp, Click to Messenger and Google Adlingo ads. Retarget existing users through chat remarketing campaigns and enjoy higher open rates. Limechat chatbot’s strong backend integration delivers timely shipping updates to customers. Resolve post-purchase queries related to order modification & cancellation through automated workflows while decreasing resolution time by up to 90%. -
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Rally
Rally
Upgrade to a fully optimized one-click checkout with post-purchase offers. Build headless, accept crypto, sell NFTs, and more with a Rally checkout. Provide your shoppers with a beautiful, one-click checkout experience. Rally Pay ensures shoppers throughout the network can buy with one-click, across all platforms and processors. Make personalized offers at the perfect time - immediately after the checkout. Our team pioneered the technique for DTC brands, driving over $300m in post-purchase revenue. Allow shoppers to safely pay in crypto, while you receive payouts in fiat. Sell NFTs on their own or alongside your physical products. Allow your customers to buy NFTs with their credit cards. Restrict access to your checkout based on specific NFTs in the shopper's wallet, allow NFTs to trigger discounts, and a lot more on the way. -
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Narvar
Narvar
Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers. -
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PRIMIS
PRIMIS
Gone are the days when next-day delivery was a retailer's USP. This is now an expectation of consumers and you therefore need to differentiate to stand out from your competitors to generate true customer loyalty. Primis is integrated with all well-known carrier networks, as well as those lesser-known newly emerging carriers. Further carrier integrations can also be achieved. At Primis, we consider the post-purchase stage of an ecommerce purchase as critical to a brand's success as having an intuitive and visually appealing ecommerce site. If you do not get the post-purchase stage right, you will push your customers away, increase your wismo costs, and miss out on a chance to delight your customers. -
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UpOrder
UpOrder by Pantastic
Increase repeat sales with post-purchase emails that promote customer engagement and loyalty. Build meaningful customer relationships & drive new post-purchase sales. Go from basic email notifications to new post-purchase revenue opportunities by easily upgrading Shopify's 25+ transactional emails. Deliver fully branded and sales-optimized emails throughout the post-purchase journey and beyond. Incentivize customers with product recommendations based on recent purchases and dynamic discounts to spark urgency—no coding required. Supercharge customer loyalty with automated recovery and retention campaigns designed to convert one-time buyers into loyal customers. Discover which campaigns have the highest engagement and where you can improve with actionable insights into the performance of each email. Track the impact on sales volumes, measure repeat purchase rates, understand your ROI, and so much more. -
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Onward
Onward
Offering just shipping protection was so last year. Onward has changed the game with an all-encompassing solution for driving customer loyalty and profitable growth. We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS. Eliminate expenses that are ruining your bottom line. Say goodbye to re-shipping fees, return costs, and product guarantee expenses. Provide best-in-class post-purchase benefits at no cost to you. Your all-in-one solution for a world-class customer experience. Drive repeat purchases with credit and incentives that delight your customers & foster loyalty. Our white-glove installation team handles everything. An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth. Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour. -
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Sorted
Sorted
Sorted is a refreshingly agile and data-driven delivery experience platform powering checkouts, carrier management and post-purchase tracking around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers and brands, Sorted transforms the delivery experience into a delight, for everyone who touches it. All your carrier services through one integration. Optimized parcel allocation for you. Better delivery choice for your customers. All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers. All your Shopify returns, refunds and exchanges are automated. Great value labels for you. Branded returns portal for your customers. An API-first philosophy for delivery experience. Or get up and running immediately with our Shopify returns app. Simple integration and access to the world’s best-performing carriers. -
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CAPTAIN
CAP Systems
Our promised customer value starts with a great experience in the awareness stage, stays a priority through the purchasing process, and continues into your post-purchase experience. We are immersed in our customer community because we know it unlocks the true value of our system every day. Activities in which our teams engage are centered around the needs and feedback of our global customer community. Close customer relationships are how we differentiate ourselves. We understand you need data you can rely on. It is our responsibility to ensure you get there as quickly, and simply, as possible. You’ll know we are vested in your success because we will be the beacon that leads the way. -
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Metapack
Metapack
More conversions at checkout with the right delivery options. Rapid access to the world’s largest network of shippers. Retain customers with easy self-service tracking and returns. Scale your ecommerce and safeguard your delivery promise with Delivery Management Software. Access the world’s largest network of 400+ carriers. Automate carrier selection and print labels at lightning-fast speed, even during the busiest shopping periods. Offer the delivery choices your customers want. Display accurate delivery timeframes at checkout. Never make a delivery promise you can’t keep. Give your customers a better eCommerce experience with accurate delivery promises and more convenient shipping choices, tailored using real-time carrier, warehouse, product and location data. Access the world’s largest library of pick-up locations from lockers, parcel shops, and convenience stores. -
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Loop Returns
Loop Returns
Automate returns. Get your team's time back. Loop allows Shopify brands to automate the entire return process, even exchanges. A return doesn't need to be a refund. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund. Imagine a customer needed to email you or fill in paperwork to make a purchase. Why make them do it to return? We've created a better way. Your team has plenty to worry about besides returns. Loop reduces the time spent per return and works into your existing Shopify workflow. -
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Omniconvert REVEAL
Omniconvert
Omniconvert Reveal helps eCommerce businesses increase lifetime value with customer analytics and RFM segmentation. Reveal is a Customer Value Optimization Platform that helps merchants understand and predict their customers' behavior to improve Customer Lifetime Value. Complex data is easy to understand and visualize, and the revealed insights will help merchants treat customer segments accordingly on every marketing channel. The four main features Reveal offers are related to buying habits and automated RFM segmentation, customer experience with automated pre and post-purchase NPS surveys, product performance with real-time product reports and eCommerce analytics by focusing on the most important KPIs, calculated automatically. -
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ShippingChimp
ShippingChimp
ShippingChimp is an order-tracking platform that empowers customers with end-to-end tools to enhance their post-purchase customer experience. Predict delivery exceptions, Notify customers of order locations, capture customer grievances such as lost or damaged items, host a self serve return portal, and collect product reviews at the right time. Our top most priority is to offer you a seamless shipping experience - from label generation to successful delivery. You can count on us for a hassle free delivery experience. Gain access to the upto 53% savings on your shipping costs. Regardless of the destination, send packages at the lowest rate across Canada. -
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Siid
Siid
Deliver your passion. Send it with Siid. The all-in-one order management and shipping platform that makes post-purchase simpler and smarter for online sellers. Growing a business takes passion, courage, and time. Time you can’t afford to spend juggling stock, orders, deliveries, and drop offs across multiple delivery partners. We’ve been on that same journey, from go-getters to market leaders, and we know there’s a better solution. That’s why we created Siid, our simple, intelligent order management and shipping platform. Siid automates those manual tasks and brings everything you need into one easy-to-use platform. So, you can get back to doing what you really love – building your dream business. Take advantage of our discount rates. Or keep your own contracts. Or both. You always get the best cost to send. No contracts. No complex tech. Get set up and go quickly with Siid. Siid is incredibly intuitive. Connect your marketplace and deliver in just a few clicks. -
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Ingrid Delivery Platform
Ingrid
Ingrid was founded with a mission to create delivery experiences that fit people's lives by letting e-commerce businesses deliver sustainable growth and giving shoppers the power to personalize delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier. 1. Smart checkout optimization with your customers in mind. List more flexible delivery options and use checkout A/B testing to know what works. 2. No more dreaded “Where is my order?” questions. Start offering e-commerce order tracking that begins right after the purchase to reduce support issues. 3. Brick-and-mortar stores? Turn them into e-commerce hubs and send out your online orders even faster with store-to-door delivery solutions. 4. Make booking shipments more efficient, add new carriers, and cut transportation costs with a cloud-based transportation management system. -
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parcelLab
parcelLab
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com -
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Closd
Closd
Simplify exchanges with your clients and partners, secure your exchanges and sensitive documents, and automate time-consuming tasks. Attorneys, transaction advisors, accountants, in-house counsels, funds, etc. The simplicity of a shared space, the best-in-class features, and foolproof security look no further, Closd is the most competitive data room on the market. Open collaborative workspaces and invite your clients and partners. Discover a new way to manage your matters and transactions from start to finish and focus on your expertise rather than on the process. No more backtracking and checklists on Word. Give your partners a real-time view of the project’s progress, and save and reuse your checklists to automate your processes. Save countless hours on your contract signatures and closings, in physical meetings or remotely. Take advantage of our Docusign and Certeurope integrations and discover features you won’t find elsewhere. -
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AppSell
AppSell
Using AppSell, you can increase your store average order value and revenues significantly with the easiest-to-use Wix store upsell builder app. You can change the design to match the style of your Wix storefront with just a few clicks! AppSell will help you to sell more to the same customer by easily customizing your cart, checkout and post-purchase thank you pages with discounts and exclusive offers on product recommendations that your customers can add to the cart with one click.AppSell will sky-rocket your Wix eCommerce store conversion rate by catching potential customers right before and after they place an order, offering them upsell and cross-sell offers which will increase your store’s average order value and revenue. Increase your average order value by using product upsells right after or before a customer places an order. Retain customers with a smooth customer experience that includes coupons and discounts. -
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myPOS
myPOS
Get instant access to your funds with every payment you receive. Accept all card types and digital wallets like Google Pay and Apple Pay, using our diverse range of portable card machines, from traditional devices to Android-based POS terminals. Start accepting mobile payments with myPOS using just your phone. It's free, with no long-term contracts or monthly service fees, and comes with numerous advantages. Sign up and verify your account entirely online. All myPOS terminals come with a free data SIM card and Wi-Fi connectivity. Create your free online store using our website builder with pre-defined templates and ensure the security of your customers' card payments. No setup or monthly fees, no hosting hassles, and no design or coding skills needed. Integrate a simple and secure payment gateway or shopping cart plugin for a smooth checkout experience. Generate in seconds, share globally and get paid instantly.Starting Price: Free
Guide to Post-Purchase Experience Software
Post-purchase experience software is a type of customer relationship management (CRM) tool that helps companies track their customers’ interactions and activities once they have made a purchase. It's designed to help businesses manage customer data, understand customer behavior, and create better customer experiences.
One of the primary goals of post-purchase experience software is to increase customer loyalty by providing an easy way to track customer interactions and build personal relationships with them. Many software solutions are tailored to different industries, such as retail and hospitality. For example, a retailer might use post-purchase experience software to analyze the shopping process for its customers in order to make it easier for them to find items quickly online; or a hotel chain may use the same software to better understand how their guests interacted with various amenities during their stay.
Post-purchase experience software typically includes features like analytics on post-purchase behaviors, surveys and feedback forms, automated communications and notifications, omni-channel messaging, content libraries/knowledge bases, referral programs or incentives, integration with other platforms (e.g., CRMs), AI/machine learning capabilities for predictive analytics, etc. These features can be used to gain insights into what customers are doing after they've made a purchase and help companies boost sales while improving their reputation among consumers.
Furthermore, post-purchase experience software helps businesses retain existing customers through effective communication that encourages further purchases based on past preferences or experiences; upsell products or services related to recent purchases; provide targeted offers based on consumer demographics; offer personalized recommendations for similar items; cross-sell between product categories; improve online ratings & reviews; connect with influencers in social media channels; develop new marketing strategies from buyer profiles derived from transaction data; etc.
In short, post-purchase experience software provides valuable insights into your customers' reactions after making purchases from your business so you can optimize the purchasing journey and provide improved service that leads to increased levels of satisfaction and loyalty over time.
Features Provided by Post-Purchase Experience Software
- Automated Email Communications: Post-purchase experience software has the ability to automate customer emails. These emails can be tailored to a customer's specific preferences and needs, such as thank you emails sent after a purchase is made or post-purchase surveys that customers can complete.
- Customer Support Management: Post-purchase experience software provides tools for managing customer support inquiries and requests. This includes automated responses to common questions and feedback, ticketing systems for issue tracking, and help desk solutions for interacting with customers in real-time.
- Product Feedback Collection: Many post-purchase experience solutions offer product feedback collection tools. These allow businesses to gather valuable insights from their customers, including ratings and reviews of products they have purchased, which can be used to improve overall customer satisfaction.
- Payment Processing: Post-purchase experience solutions often include payment processing capabilities, which enable businesses to quickly process payments from customers. This reduces manual effort on the part of the business while also providing a secure platform for customers’ transactions.
- Customer Loyalty Programs: Post-purchase experience solutions often provide loyalty programs that allow businesses to reward their most loyal customers with discounts or other incentives when they engage in additional purchases or activities such as leaving reviews or referring friends and family members to the business’s services or products.
What Are the Different Types of Post-Purchase Experience Software?
- Review Management Software: This type of software enables businesses to collect, manage, and respond to online customer reviews. It also helps businesses monitor their online reputation and identify areas for improvement.
- Customer Service Solutions: These solutions provide businesses with the tools needed to deliver exceptional customer service experiences by automating routine tasks, tracking customer interactions, and providing support agents with key insights into customers’ past purchases.
- Loyalty Programs: With loyalty programs, customers can earn rewards such as discounts or other benefits when they make purchases. This type of software records and tracks each customer’s purchase history in order to track progress towards rewards.
- Personalization Platforms: Personalization platforms enable businesses to customize the post-purchase experience by targeting customers with relevant recommendations based on their purchase history or preferences.
- Shopping Cart Software: Shopping cart software provides a seamless checkout experience for customers by securely storing their payment information and enabling them to track orders easily.
- Search & Navigation Solutions: Search & navigation solutions make it easier for customers to find products on websites or apps so they can quickly complete their purchases without having to spend time searching for what they need.
Advantages Provided by Post-Purchase Experience Software
- Streamlined customer service: Post-purchase experience software can streamline customer service processes, such as providing an automated response to frequently asked questions and allowing customers to submit support requests without the need for a physical representative from the company. This allows customer service teams to respond quickly and efficiently to any queries, increasing customer satisfaction.
- Improved feedback collection: Post-purchase experience software can collect feedback in multiple forms, including surveys and interviews. This helps companies understand what features customers want or don’t want, which products are performing well or not and how customers feel about different aspects of their purchase experience. Companies can then use this information to make more informed decisions when creating new products or updating existing ones.
- Increased sales referrals: With post-purchase experience software, companies have access to detailed data on their customers’ preferences. This allows them to tailor marketing messages specifically towards those customers in order to generate more sales referrals. Additionally, it provides the ability to track and measure performance metrics such as return on investment (ROI), so that companies know where they should focus their efforts for maximum success.
- Enhanced brand loyalty: Post-purchase experience software helps promote brand loyalty by providing tailored experiences for each customer. It also offers personalized rewards programs which recognize customers for their patronage and encourage them to keep coming back for more purchases in the future. Additionally, it collects data insights related to customer behavior so that companies can identify areas where they may be missing out on potential repeat business opportunities.
What Types of Users Use Post-Purchase Experience Software?
- Retailers: retailers use post-purchase experience software to manage their customers’ shopping experiences, track customer satisfaction, assess feedback, and recommend items based on purchase history.
- Businesses: businesses can use this type of software to better understand their customers’ needs and provide a more personalized service. They can also utilize data gathered from the post-purchase experience to make smarter decisions about inventory management and product pricing.
- eCommerce sites: eCommerce sites often have integrated post-purchase experience software that helps them analyze customer behavior and identify trends in order to optimize the shopping experience for visitors. This type of software can also be used to create personalized emails with product recommendations tailored to a customer’s preferences or purchase history.
- Marketers: marketers use post-purchase experience software to collect insights into how their campaigns are performing and how they are converting into sales. This enables them to make adjustments in order to drive more conversions and increase ROI.
- Logistics companies: logistics companies use this type of software to improve delivery times, reduce delivery costs, track orders, and monitor customer service levels. By keeping track of every step in the delivery process—from fulfillment timeframes through tracking updates—they can ensure an improved customer experience with streamlined post-order processes.
- Customer Service Providers: Customer service providers leverage post-purchase experience software in order to streamline support channels; automate responses; respond faster; evaluate customer satisfaction levels; measure performance metrics such as response times or wait times; send surveys; deploy bots for AI interactions; provide follow ups after purchases; capture feedback for further analysis; etc
How Much Does Post-Purchase Experience Software Cost?
The cost of post-purchase experience software will vary depending on the size and scope of your business, as well as the features and customizations you need. Generally speaking, the cost of such software can range anywhere from a few hundred dollars for more basic solutions to tens of thousands for more comprehensive packages that incorporate additional features and customization options. The best way to determine the exact cost of post-purchase experience software is to contact various vendors and compare plans, pricing, and features. When considering which solution is best for your business, it’s important to think beyond up-front costs and carefully consider ongoing fees (such as maintenance fees) associated with each solution. Additionally, make sure that any chosen platform offers a high level of scalability so you won’t have to pay extra as your business grows over time.
What Software Does Post-Purchase Experience Software Integrate With?
Post-purchase experience software can integrate with a variety of other types of software, such as customer relationship management (CRM) systems, review platforms, analytics and reporting tools, communication and collaboration tools, eCommerce platforms, email marketing services. The integration allows businesses to get the full picture of their customers' purchase journey. With CRM systems integrated with post-purchase experience software, companies can store customer data that helps them better understand customers' preferences and behavior. Review platforms help collect valuable customer feedback while analytics and reporting tools provide insights on how well the post-purchase experience is working. Communication and collaboration tools allow teams to collaborate efficiently on different tasks related to the post-purchase experience while eCommerce platforms provide easy access to product information that helps ensure accurate delivery of purchased items. Finally, email marketing services can be used to send out promotional emails or notifications regarding new products which help encourage repeat purchases.
Recent Trends Related to Post-Purchase Experience Software
- Increased Focus on User Experience: Post-purchase experience software is increasingly being used to improve the user experience by providing personalized recommendations and offers, customizing product recommendations, and automating customer service.
- Leveraging Artificial Intelligence (AI): AI-based post-purchase experience software can provide customers with a more interactive and personalized shopping experience, while helping businesses increase customer loyalty, satisfaction, and revenue.
- Automating Customer Service: Software solutions are being used to automate customer service operations such as order management, customer segmentation, personalized product recommendations, and automated support services. This helps businesses reduce costs and improve customer service.
- Enhancing Data Security: As data security becomes increasingly important for businesses, post-purchase experience software is being used to protect customer data through encryption and authentication processes.
- Creating Connected Experiences: With the rise of eCommerce, post-purchase experience software is being used to create connected experiences across multiple channels such as online stores, mobile apps, chatbots, and social media. This helps businesses create an omni-channel experience for customers.
- Improving Cross-Selling and Upselling Strategies: Post-purchase experience software helps businesses develop more effective cross-selling and upselling strategies by leveraging customer data to personalize offers and product recommendations. This helps increase sales and revenues for businesses.
How to Pick the Right Post-Purchase Experience Software
- Identify your goals: Start by thinking about what you hope to achieve with the software, such as improved customer service, improved customer experience, or cost savings. This will help you narrow down your choices and identify features that are important for achieving these goals.
- Research your options: Once you’ve identified your goals, do some research into the various post-purchase experience software options available so that you can make an informed decision. Make sure to read reviews and compare features of each product. Make use of the comparison tools above to organize and sort all of the post-purchase experience software products available.
- Consider costs: After narrowing down your list of potential software options, consider the costs associated with each one in order to determine which is most within budget. You may also want to think ahead in terms of possible upgrades or add-ons that could become necessary over time, so factor those costs into the decision as well.
- Test it out: Before committing to a purchase, it’s often helpful to test out the product yourself so that you can ensure it meets all of your expectations and needs. Many vendors offer free trial versions or demos so take advantage of them if they’re available.